DMReplyAI is committed to protecting your privacy in accordance with the laws of Quebec and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Law 25 (Quebec).

1. Information We Collect ⦁ Business name and contact information
⦁Platform credentials (as required for setup)

⦁AI configuration data (e.g., tone, FAQs)

⦁Basic analytics and usage data

We do not access end-user data unless explicitly submitted for AI training, in which case appropriate consent must be obtained.

2. Use of Information We use your data:

⦁To deliver and maintain our services

⦁To improve system performance

⦁To communicate with you about your account

⦁To comply with legal obligations

3. Data Storage & Security We store your data securely with cloud providers located in North America and apply industry-standard security, including encryption, access controls, and audits.

4. Cross-Border Transfers & Third Parties We use service providers located outside Quebec and Canada, such as OpenAI (USA). Your data may be processed in jurisdictions with different data protection standards. By using our service, you consent to such transfers.

5. Data Retention We retain personal data as long as your account is active or as necessary to provide our services.

You may request deletion or anonymization of your data at any time by contacting us.

6. Your Rights Under Quebec law and PIPEDA, you have the right to:

⦁Access your personal data

⦁Correct inaccurate or outdated information

⦁Withdraw consent ⦁ Request data deletion

⦁Receive a copy of your data in structured format (portability) Requests will be processed within 30 days.

7. Cookies & Analytics Our website may use cookies or third-party analytics tools to improve user experience. You may disable cookies in your browser settings.

8. Language Notice This Privacy Policy is provided in English at your request. Une version française est disponible sur demande.

9. Contact Us Questions or requests regarding privacy may be sent to: info@dmreplyai.com

By using our services, you consent to this policy.